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Frequently Asked Questions (FAQs)

Keeping in view the hardship faced by MSMEs during COVID 19 pandemic crisis, the government has announced several measures intended to provide the necessary support to deal with the current economic crisis such as:

  • Rs 3 lakh crore Collateral-free Automatic Loans
  • Rs 20,000 crore Subordinate Debt for Stressed MSMEs
  • Rs 50,000 crore Equity infusion for MSMEs through Fund of Funds
  • Global tenders to be disallowed up to Rs 200 crore
  • Revised definition of MSMEs
  • All receivables of MSMEs will be cleared by Government and PSU in 45 days

Composite Criteria: Investment and Annual Turnover

Classification

Micro

Small

Medium

Manufacturing
& Services

Investment < Rs. 1 cr.
and
Turnover < Rs.5 cr.

Investment< Rs. 10 cr.
and
Turnover < Rs.50 cr.

Investment< Rs. 50 cr.
and
Turnover < Rs.250 cr.

The Ministry of MSME, Government of India and SIDBI set up the Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) with a view to facilitate flow of credit to the MSE sector without the need for collaterals / third party guarantees. The main objective of the scheme is that the lender should give importance to project viability and secure the credit facility purely on the primary security of the assets financed. The Credit Guarantee scheme (CGS) seeks to reassure the lender that, in the event of a MSE unit, which availed collateral - free credit facilities, failing to discharge its liabilities to the lender, the Guarantee Trust would make good the loss incurred by the lender up to 85 per cent of the outstanding amount in default.

The CGTMSE would provide cover for credit facility up to Rs. 200 lakh which have been extended by lending institutions without any collateral security and /or third-party guarantees. A guarantee and annual service fee is charged by the CGTMSE to avail of the guarantee cover. For more details you may visit www.cgtmse.in.

Ans : The objective of TReDS is to create Electronic Bill Factoring Exchanges which could electronically accept and settle bills so that MSMEs could encash their receivables without delay. This will not only give them greater access to finance but will also put greater discipline on corporates to pay their dues on time. For more details you may refer to RBI guidelines for setting up and operating TReDS on their website https://www.m1xchange.com/treds.php.

Ans : Sellers, buyers and financiers are the participants on a TReDS platform.

Ans : Banks, NBFC - Factors and other financial institutions as permitted by the Reserve Bank of India (RBI), can participate as financiers in TReDS.

Ans : No. The transactions processed under TReDS are “without recourse” to the MSMEs.

Ans : Yes, authorization is required to be obtained from RBI under the Payment and Settlement Systems (PSS) Act, 2007.

Ans : Yes. The KYC process adopted by the TReDS entities shall adhere to the “Master Direction – Know Your Customer (KYC) Direction, 2016” dated February 25, 2016 (as amended from time to time) issued by RBI.

Ans : As per the extant guidelines, a Micro or Small Enterprise (as defined in the MSMED Act 2006) may be said to have become Sick, if – Any of the borrower account of the enterprise remains NPA for three months or more OR There is erosion in the net worth due to accumulated losses to the extent of 50% of its net worth during the previous accounting year. This criterion enables banks to detect sickness at an early stage and facilitate corrective action for revival of the unit.

Ans : GST is levied on all types of supplies which are – (i) made for a consideration and (ii) are for the purpose of furtherance of business. There are some exceptions when these conditions are not met, yet supply is considered to have been made, for example, interstate stock transfer of goods even without consideration or importation of services even if not in the furtherance of business.

Ans : Provisional GSTIN (PID) would eventually be your final GSTIN. The number would remain the same. Yes, you can use this PID on invoice for making supply without waiting for final GSTIN.

Ans : No, there is no provision requiring that a manufacturer irrespective of threshold or nature of supply to register himself under GST. For example, a manufacturer dealing only in exempted goods or where his turnover is only intra-State and below Rs. 20 lakh is not required to be registered.

Ans : MSME Technology Centres are equipped with state-of-the-art machinery & equipment. They are engaged in designing and manufacturing of quality tools, which are necessary for producing quality products and improve the competitiveness of MSMEs in national and international markets. They also conduct training programmes to provide skilled manpower to industries specially MSMEs. The placement of trainees trained in Tool Room is more than 90%. There are 18 Technology Centres under DC (MSME), a list of MSME Technology Centres and their details is available in the website http://dcmsme.gov.in/Toolroom_tdcs.htm .

Ans : To enhance the competitiveness amongst the MSMEs, there are six components for capacity building, technology upgradation, design interventions, products, IP rights to improve the productivity and handhold to deliver top quality productivity using lean technologies, to nurture ideas from professional beyond the traditional and to make MSME digitally powered under the umbrella program of Credit linked Capital subsidy Scheme and Technology Upgradation (CLS-TUS)
Lean Manufacturing Competitiveness Scheme for MSMEs: Financial assistance up to Rs. 36 lakh(Max. per mini cluster of 10 units, minimum 4 units for a period 10 months or till the completion)
Zero Defect and Zero Effect: Reimbursement for obtaining National and International standard certification
Digital MSME: Assistance is being provided for business solution software i.e ERP, etc. though e-platforms
Intellectual Property Rights: Reimbursement for registration of patent, trade mark, geographical indication (GI) are:

  • Domestic Patent: up to Rs. 1 lakh
  • Foreign Patent: up to Rs. 5 lakh
  • GI registration: up to Rs. 2 lakh
  • Trademark: up to 0.10 lakh
  • Financial support up to 1.00 Cr. for setting up IP facilitation centres for a period of 5years.
  • Design Expertise to Manufacturing MSME Sector: Financial assistance to MSMEs for engagement of design consultants for design interventions (for the project range Rs. 15 lakhto Rs. 40 lakh)
  • Financial assistance of Rs. 1.5 lakh for final year student project done for MSMEs.

The applicant may apply through online portal: https://my.msme.gov.in/MyMsme/Reg/Home.aspx



Ans : Under the National Manufacturing Competitiveness Programme (NMCP) to enhance the competitiveness of the SMEs sector, O/o DC (MSME) is implementing a scheme “Building Awareness on Intellectual Property Rights (IPR)” for the MSME. The objective of the scheme is to enhance awareness of MSME about Intellectual Property Rights (IPRs) to take measure for the protecting their ideas and business strategies Accordingly, to enable the MSME sector to face the present challenges of liberalization, various activities on IPR are being implemented under this scheme. For further details please visit: https://my.msme.gov.in/MyMsme/Reg/Home.aspx

Ans : Credit Linked Capital Subsidy Scheme (CLCSS) is for technology upgradation of Micro and Small enterprises (MSEs) in the country.

Ans : The scheme is continued w.e.f.01.04.2017 and implemented as per pre-revised guidelines, the revised guidelines will be effective from 13.08.2019 and its amendments from time to time, the present validity of the CLCS Component of CLCSTU scheme is extended up to 31st March 2020. For more details please visit on the URL:  

https://dcmsme.gov.in/CLCS-TUS-Revised-Guidelines.pdf

Ans : Under the scheme, 15 per cent capital subsidy, limited to maximum of Rs 15 lakh is provided to the eligible MSEs for upgrading their technology with the well-established and improved technology as approved under the scheme.

Ans : If you are an MSE manufacturing a product and want to upgrade the technology of manufacturing the product with the well-established and improved technology as approved under the Scheme, the unit can approach to the nodal Banks/Agencies /Eligible financial institution for sanction of term loan for purchase of eligible machinery. The financial institutions /nodal banks/agency will sanction & recommend the subsidy eligible applicant to this office. To know more about this scheme, please follow the link: 

https://dcmsme.gov.in/CLCS-TUS-Revised-Guidelines.pdf

Ans : Small Industries Development Bank of India (SIDBI), National Bank for Agriculture and Rural Development (NABARD), Canara Bank, Bank of Baroda, Bank of India, The Tamilnadu Industrial Investment Corporation Limited, Chennai (TIICL), Andhra Bank, State Bank of India, Punjab National Bank, Corporation Bank and Indian Bank are the nodal Bank/Agencies for implementation of the CLCSS. Contact details for Nodal Banks/Agencies are available on the official website of this office link i.e. http://www.dcmsme.gov.in/schemes/Faqs.pdf

Ans : Yes, “www.dcmsme.gov.in” under Technology Up- gradation - CLCSS.

Ans : Subsidy is being released to the concerned Nodal bank/agency and subsidy is to be kept in the form of Term Deposit Receipt (TDR) for 3 years by bank after release by Office of DC (MSME) in the concerned unit account and interest amount on the term loan should be reduced accordingly. The beneficiary unit shall remain in commercial production for a period of at least three years after installation of eligible plant & machinery on which subsidy under CLCSS has been availed. If the unit fulfils the condition, the TDR will be transferred to unit's account after three years. Further, it is to clarify that there are two different conditions one is about the commercial production for a period of at least three years after installation of the eligible plant machinery on which subsidy under CLCSS has been availed and another is that Subsidy is to be kept in the form of TDR for 3 years. These two conditions and other conditions stipulated in the extant guidelines are to be fulfilled by the beneficiary/PLIs before release of subsidy in the beneficiary’s account.

For more details: https://msme.gov.in/sites/default/files/Guidelines_PMS.pdf

Ans : On GeM, we are committed to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs and LMS. Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of seller process on Seller Videos. You can additionally download help PDFs from top-right corner of video window of any subject. Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.

Click here: https://gem.gov.in/userFaqs/seller

Ans : Start up can register its innovative or unique in concept product/service on StartUp Runway by uploading the product details in the Seller Dashboard under #Startupindia link. The seller should be DPIIT (Department for Promotion of Industry and Internal Trade) registered startup.

Click here: https://gem.gov.in/userFaqs/seller

Ans : During registration on GeM, there is an option available for you to select your organisation as a MSE. Then you need to provide UAM and the mobile number or Aadhaar number linked with the UAM.

Click here: https://gem.gov.in/userFaqs/seller#child_s2_1_17

Ans : It is mandatory for all government buyers to purchase a certain percentage of products from MSE every year. Hence, if you are registered as MSME, you have the added benefit of sales.

Click here: https://gem.gov.in/userFaqs/seller#child_s2_1_18

Ans : MUDRA, which stands for Micro Units Development & Refinance Agency Ltd., is a financial institution set up by Government of India for development and refinancing of micro units enterprises. It was announced by the Hon’ble Finance Minister while presenting the Union Budget for FY 2016. The purpose of MUDRA is to provide funding to the non-corporate small business sector through various Last Mile Financial Institutions like Banks, NBFCs and MFIs.

Ans : MUDRA would be responsible for refinancing all Last Mile Financiers such as Non-Banking Finance Companies, Micro Finance Institutions, Societies, Trusts, Section 8 Companies [formerly Section 25], Small Finance Banks and Regional Rural Banks which are in the business of lending to micro/small business entities engaged in manufacturing, trading and services activities as well as agri-allied activities. MUDRA would also partner with State/Regional level financial intermediaries to provide finance to Last Mile Financier of small/micro business enterprises.

Ans : MUDRA loans are available in three categories. For small business, loans upto 50000/- /- is available under the 'Shishu' category and beyond 50,000 and up to 5 lakh under the 'Kishor' category. It also offers loans beyond 5 lakh and up to 10 lakh under the Tarun category. Depending on the nature of business and project requirement you can access finance from one of the intermediaries of MUDRA as per the norms.

Ans : Food Processing is an eligible activity for coverage under one of the MUDRA schemes. You can avail of assistance under MUDRA schemes for food processing from any financing banks/MFIs/NBFCs.

Ans : You can avail assistance under the ‘Shishu’ category through any banks/NBFCs/MFIs operating in your region, for setting up your own enterprise.

Ans : MUDRA refinance scheme also covers traders and shopkeepers. You can avail the facilities under the scheme as per your requirements from any banks/MFIs/NBFCs in the area.

Ans : MUDRA which stands for Micro Units Development and Refinance Agency Ltd is a refinance agency and not a direct lending institution. MUDRA provides refinance support to its intermediaries viz. Banks, Micro Finance Institutions and NBFCs, who are in the business of lending for income generating activities in the nonfarm sector in manufacturing, processing, trading or service sector and who in turn will finance the beneficiaries.

Ans : The terms and conditions of the loan will be governed by the rules of the lending institution and the broad guidelines of RBI. The guidance regarding the documents needed may be obtained from any of the lending institutions in your locality.

Ans : Yes. In respect of Shishu category, a one page application format has been designed which has been posted in MUDRA website. In respect of Kishor and Tarun category, a three-page indicative application format has been designed and the same is also posted in MUDRA website.

Ans : The terms and conditions of the loan will be governed by the rules and regulations of the lending institution and the broad guidelines of RBI. The lending institution will be processing the loan request, based on the merits of the proposal only. The loan amount will be decided by the requirement of the proposed income generating activity. The repayment terms will be governed by the cash flow of the enterprise and the eligibility of the borrower will be decided by the norms of lending institutions.

Ans : The interest rates are deregulated and the banks have been advised to charge reasonable interest rates within the overall RBI guidelines.

Ans : Any Indian Citizen, who is eligible to avail of loan and has a business plan for income generating activity, can avail of MUDRA loan. The loan proposal should be for setting up of a new/upgrading an existing Micro business enterprises in the manufacturing, processing, trading and service sector.

Ans : The entire funding provided under GECL shall be provided with a 100% credit guarantee coverage by NCGTC under the Scheme.

Ans : The eligibility criteria under the Scheme are as under: • All MSME borrower accounts with combined outstanding loans across all MLIs of up to Rs. 25 crore as on 29.2.2020, and annual turnover of up to Rs. 100 crore in FY 2019-20. In case accounts for FY 2019-20 are yet to be audited/finalized, the MLI may rely upon the borrower’s declaration of turnover. • The Scheme is valid only for existing customers on the books of the MLI. Borrower accounts should be classified as regular, SMA-0 or SMA-1 as on 29.2.2020. Accounts classified as NPA or SMA-2 as on 29.2.2020 will not be eligible under the Scheme. • The MSME borrower must be GST registered in all cases where such registration is mandatory • This condition will not apply to MSMEs that are not required to obtain GST registration. • Loans provided in individual capacity will not be covered under the Scheme.

Ans : Yes, loans under PMMY extended on or before 29.2.2020, and reported on the MUDRA portal shall be covered under the Scheme.

Ans : A separate loan account shall be opened for the borrower for extending additional credit under GECL. This account will be distinct from the existing loan account(s) of the borrower.

Ans : No.

Ans : Yes, interest rates on GECL shall be capped as under:

• For Banks and FIs, one of the RBI prescribed external benchmark linked rates +1% subject to a maximum of 9.25% per annum

• For NBFCs, the interest rate on GECL shall not exceed 14% per annum

The Scheme may also be operated in combination with applicable interest subvention schemes, as far as feasible.

Ans : The tenor of loans provided under GECL shall be four years from the date of disbursement. No pre-payment penalty shall, however, be charged by the MLIs in case of early repayment.

Ans : Yes, a moratorium period of one year on the principal amount shall be provided for GECL funding. Interest shall, however, be payable during the moratorium period. The principal shall be repaid in 36 instalments after the moratorium period is over.

Ans : Indicative turnaround time for loans under the Scheme shall be the same as those prescribed by Department of Financial Services for credit support in the context of COVID-19 pandemic.

Ans : No, NCGTC will not charge any guarantee fee under the Scheme

Ans : Since additional credit under GECL is to be provided to existing customers, no additional processing fee shall be charged by lenders.

Ans : No additional collateral shall be asked by MLIs for additional credit extended under GECL.

Ans : Any member of EPF Scheme, 1952 with UAN (Universal account number) employed in any establishment or factory covered under EPF & MP Act, 1952.

Ans : No certificate or documents are to be submitted by member or his/her employer for availing the benefit.

Ans : On the home page of website- www.epfindia.gov.in, under the TAB “COVID-19” on top right-hand corner, instructions for filing online advance claim is hosted.

The process is also noted below:

a. Login to Member Interface of Unified Portal (https://unifiedportalmem.epfindia.gov.in/memberinterface)

b. Go to Online Services>>Claim (Form-31,19,10C & 10D)

c. Enter last 4 digits of your Bank Account and verify

d. Click on “Proceed for Online Claim”

e. Select PF Advance (Form 31) from the drop down

f. Select purpose as “Outbreak of pandemic (COVID-19)” from the drop down

g. Enter amount required and Upload scanned copy of cheque and enter your address 

h. Click on “Get Aadhaar OTP”

i. Enter the OTP received on Aadhaar linked mobile.

j. Claim is submitted

Ans : Yes, from your mobile phone you can either
i) login to (https://unifiedportal-mem.epfindia.gov.in/memberinterface) and follow steps a. to j as in Ans to Q9 to file claim OR
ii) Through UMANG (Unified Mobile Application for New-age Governance) Mobile APP Home> EPFO> Employee Centric Services> Raise Claim> Login with your UAN and OTP received on your mobile number registered with UAN to file claim

Ans : The Ministry of MSME, Government of India and SIDBI set up the Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) with a view to facilitate flow of credit to the MSE sector without the need for collaterals / third party guarantees. The main objective of the scheme is that the lender should give importance to project viability and secure the credit facility purely on the primary security of the assets financed. The Credit Guarantee scheme (CGS) seeks to reassure the lender that, in the event of a MSE unit, which availed collateral - free credit facilities, failing to discharge its liabilities to the lender, the Guarantee Trust would make good the loss incurred by the lender up to 85 per cent of the outstanding amount in default.

The CGTMSE would provide cover for credit facility up to Rs. 200 lakh which have been extended by lending institutions without any collateral security and /or third-party guarantees. A guarantee and annual service fee is charged by the CGTMSE to avail of the guarantee cover. For more details you may visit www.cgtmse.in.

Ans : Broadly, following steps take place during financing / discounting through TReDS:
Creation of a Factoring Unit (FU) - standard nomenclature used in TReDS for invoice(s) or bill(s) of exchange - containing details of invoices / bills of exchange (evidencing sale of goods / services by the MSME sellers to the buyers) on TReDS platform by the MSME seller (in case of factoring) or the buyer (in case of reverse factoring);
Acceptance of the FU by the counterparty - buyer or the seller, as the case may be;
Bidding by financiers;

Selection of best bid by the seller or the buyer, as the case may be;
Payment made by the financier (of the selected bid) to the MSME seller at the agreed rate of financing / discounting;
Payment by the buyer to the financier on the due date.

Ans : No. The transactions processed under TReDS are “without recourse” to the MSMEs.

Ans : As per the extant guidelines, a Micro or Small Enterprise (as defined in the MSMED Act 2006) may be said to have become Sick, if – Any of the borrower account of the enterprise remains NPA for three months or more OR There is erosion in the net worth due to accumulated losses to the extent of 50% of its net worth during the previous accounting year. This criterion enables banks to detect sickness at an early stage and facilitate corrective action for revival of the unit.

Ans : The “Distressed Asset Fund - Subordinated Debt for Stressed MSMEs” is a scheme framed by Ministry of MSME under which credit facility would be provided to the Promoters of the stressed MSMEs by Scheduled Commercial Banks (SCBs) for infusing the same as equity/quasi equity/ sub-debt in the unit.

Ans : Credit Guarantee Scheme for Subordinate Debt (CGSSD) (hereinafter referred to as “Scheme”) being operated by Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE) provides guarantee coverage to Member Lending Institutions (MLIs) for the credit facility extended to the to the eligible MSMEs under the above mentioned scheme.

Ans : The objective of the scheme is to provide credit facility through lending institutions to the promoters of stressed MSMEs viz. SMA-2 and NPA accounts who are eligible for restructuring as per RBI guidelines on the books of the Lending institutions. The promoter would infuse the credit in the MSME as quasi equity or sub-debt.

Ans : Yes. The promoters are required to bring in 10% of the sub-debt amount as collatera

Ans : The Scheme would be applicable to sub-debt sanctioned under CGSSD for a maximum period of 10 years from the guarantee availment date or March 31, 2021 whichever is earlier, or till an amount of Rs 20,000 crore of guarantee amount is approved.

Ans : All MSME borrower / entities who are stressed viz. SMA2 and NPA accounts and are eligible for restructuring (as per RBI guidelines) and are commercially viable as per the assessment of the lending institutions.

Ans : Maximum tenor would be from the guarantee availment date or March 31, 2021, whichever is earlier

Ans : Yes. There can be a moratorium of 7 years (maximum) on the payment of principal. Till the 7th year, only interest will be paid. While the interest on the credit facility provided under the scheme would be required to be serviced regularly (monthly), the principal shall be repaid within a maximum of 3 years after completion of moratorium

Ans : CGTMSE guaranteed portion to be assigned zero risk weight, as per extant guidelines.

Ans : The credit extended under the scheme will rank second charge on all the existing assets.

Ans : Yes. The lending institution is, however, required to keep the Trust informed. In order to avail claim, legal action must be initiated by the MLI even in the event of OTS.

Ans : On sanction of sub-debt, the Banks login into CGTMSE Portal and apply for guarantee coverage. On receipt of application, Guarantee is approved by CGTMSE within 24 hours and on paying the Guarantee fee, the Guarantee becomes live. No documents are sought at the time of application lodgement of guarantee.

Ans : The recovery proceedings would be stated as concluded after the decree has been enforced and recovery has been completed by the MLI and outstanding amount has been recovered by the MLI or decree to get time barred if no further recovery possible

Ans : Please address your queries/suggestions to querysubdebt@cgtmse.in.

Ans : To make the traditional industries more productive and competitive and facilitating their sustainable development, the Govt. Of India announced in 2005-06, setting up of a fund for regeneration of traditional industries. Pursuant to this announcement, a Central Sector Scheme titled the ‘Scheme of Fund for Regeneration of Traditional Industries (SFURTI)’ was launched.

Ans : The financial assistance provided for Revamped SFURTI shall be as under in various categories:
Type of Clusters Budget Limit per cluster

Regular (upto 500 artisans) Rs.2.50 crore

Major (more than 500 artisans) Rs.5.00 crore

The cost of project shall include hard interventions and soft interventions. The project cost shall also include the cost of services of a professional TA and costs incurred by the IA for engaging a competent CDE and other administrative expenses to be incurred by the IA.

Ans : The time frame for implementation of Project will be 12-18 months

Ans : Soft Interventions under the project would consist of activities such as

  1. General Awareness, counseling, motivation and Trust building
  2. Skill development and Capacity Building
  3. Institutional development
  4. Exposure visits
  5. Market Promotion initiatives
  6. Design and Product Development
  7. Participation in seminars, workshops and training programmes on technology up-gradations, etc.

Ans : Hard interventions will include creation of following facilities:

  1. Creation of Common Facility Centres (CFCs)
  2. Raw Material Banks (RMBs)
  3. Up-gradation of Production Infrastructure
  4. Tools and Technological up-gradation such as Charkha upgradation, tool-kits distribution, etc
  5. Warehousing Facility
  6. Training Centre
  7. Value addition and processing centre

Ans : No. Working Capital has to be arranged by IA.

Ans : No. Land has to be arranged by the IA/SPV.

Ans : Yes. Formation of SPV is mandatory to seek the final approval for hard interventions by IA. The purpose of SPV will be to develop and sustain the cluster after the project implementation period is over. An SPV will be formed for each cluster which may be any of the following entities:

  1. a Society registered under Societies (Registration) Act, 1860;
  2. a Co-operative Society under an appropriate statute;
  3. a Producer Company under section 581C of Companies Act, 1956;
  4. a Section 25 Company under Companies Act, 1956;
  5. Trust; or
  6. Any other legal entity, with the prior approval of SSC.

Ans : Yes. All artisans/beneficiaries of the proposal have to mandatorily be members of the SPV. Besides, at least 33% of Artisans shall be members of the Management Committee/Board of the SPV.

Ans : Training is provided to the artisans under Soft Intervention initiatives through awareness camps, workshops, exposure visits, either on site or visit to domain specific training institutes.

  • To promote Standardisation in MSME sector: MSME TCs provides common testing facilities to ensure that the products manufactured by the MSME units are of national/international standards.
  • To help the MSMEs for improving and maintaining the quality of Raw Materials/Intermediate/Final products etc.
  • To help the MSMEs to improve their process by providing calibration facility for Measuring Instruments.
  • To provide testing facility for export products though Export Facilitation Centres.

  1. A letter from the customer clearly stating the description of the product, identification marks (if any), tests to be performed or parameter to be calibrated, product specification(Indian Standards IS no). grade of the product.

  2. Copy of online Payment receipt. If customer is belonging to SMEs, a copy of UR.

  3. Required quantity of Sample

Ans : Yes, Sample can be sent by courier or post along with letter and receipt of payment as stated above.

Ans : Yes, Sample can be sent by courier or post along with letter and receipt of payment as stated above.

Ans : Yes. Full test charges have to be paid in advance before submitting the sample.

Ans : No. The Charges given are not inclusive of GST. GST levied on the total test charges including postal charges. The percentage of GST varies as and when Government issues notification. At present GST charged @ 18%.

Ans : We will send a Link for Downloading Test / Calibration Report in Softcopy to your Registered E- mail (Passwords & User Id Also provided into this mail).The original copy will be despatched through Speed Post of GoI.

Ans : Yes. The visiting person should produce a proper authorization letter duly signed from the original Customer for collection of report at the Customer Service Cell. The test/calibration report shall be handed over to him immediately.

Ans : To collect / return back the residual sample after testing and calibrated items after calibration, prior written request to be done at the time of submission of job. You have to submit an authorised letter to this office regarding collection of samples/items. Then we will issue you a gate pass which will allow you to take your material/equipment out from our Testing centre. You must collect the items mentioned in your letter within 3 months from completion of Test/Calibration.

  • NABL accreditation as per ISO/IEC 17025:2017 for all laboratories.
  • AERB recognized testing for presence of radioactive material such as Alpha, Beta & Gamma emitters
  • BIS recognition for testing of products
  • Well recognized and acknowledged by IGCAR,Kalpakkam/RITES/AAI/ State & Central PWD/Railways/Defence Establishment, TANGEDCO, NTPC, NLC, etc

Ans : If contractor produces a letter from the Government Department / PSU, the Report will be issued in the name as mentioned in their letter. However, if contractor does not have any such letter, he has to give a letter in his letter head or plain paper, requesting to issue the Test Report in another Name & Address. While issuing the Test Report, contractor's letter reference will be mentioned in the Test Report.

Ans : The time taken for completing of tests and issue of Test Report will be informed at the time of submitting the sample. Because, the lead time varies depending upon the number of test(s) / type(s) of tests requested at the time of booking the sample. The lead time completely depends on the Test Specification. In addition, issue of Test Reports will depend upon the work load of our laboratory personnel. It depends on other factors like, Power failure, Breakdown of testing machines, man power shortage etc. However, we will ensure our level best to deliver the Test Report in time.

Ans : Customers are allowed to witness the test method being performed at our Centre on payment of witness charges per person. In case the remains of the submitted samples can be taken for re-test, customers can witness the same by paying the test charges + witness charges, again. If the samples are perishable in nature, the customer can again submit his sample for test and witness the same on payment of required charges. Please note that all the Test Reports are issued to the specific sample submitted by the Customer. Therefore, TCs will not be responsible for variation in test results, in case of submission of fresh samples.

Ans : In case of Technical Error or due to typing error, the same may be reported to our CSC in writing. Necessary action will be taken in consultation with the concerned Lab, revised Test Report will be issued by us at no cost. Correction required from customer side like change of address etc. revised Test Reports will be given on written request. But issue of Revised Test Report for free of cost, cannot be claimed as a matter of right.

Ans : In case of Technical Error or due to typing error, the same may be reported to our CSC in writing. Necessary action will be taken in consultation with the concerned Lab, revised Test Report will be issued by us at no cost. Correction required from customer side like change of address etc. revised Test Reports will be given on written request. But issue of Revised Test Report for free of cost, cannot be claimed as a matter of right.

Ans : BIS Bureau of Indian Standards. BIS Certification is a means for providing third party guarantee of quality, safety and reliability of products to the customer. BIS Certification is voluntary in nature; however, the Government of India has made BIS certification mandatory for certain products taking into consideration public health.BIS is the nodal agency in India to represent at International level for formulation of standards’ of the products.

Ans : NABL is the National Accreditation Board for Testing and Calibration Laboratories. It is a self-governing body under the guidance of Science and Technology. India aims to provide certification for testing and calibration in Indian clinical laboratories.

It is the only government-approved certification body. NABL, which provides third-party assessments of laboratory quality and technical capabilities, also shares links with the Asia Pacific Laboratory Accreditation Collaboration and International Laboratory Accreditation Collaboration.

Ans : ILAC is the International Organisation for Accreditation Cooperation operating in accordance with ISO/IEC 17011 and involved in the assessment and accreditation of calibration laboratories (using ISO/IEC 17025), testing laboratories (using ISO/IEC 17025), medical testing laboratories (using ISO 15189) and inspection bodies (using ISO/IEC 17020).

Ans : APLAC is Asia Pacific Laboratory Accreditation Cooperation. APLAC is an organisation of laboratory accreditation bodies in the Asia Pacific area that have expressed a desire to cooperate in fostering the development of competent laboratories in member economies. Cooperation is to include: - Exchange of information.

Ans : FPO stands for Fruit Products Order. Food process order or FPO mark is issued by the Ministry of Food processing Industry which also develops the standards for this mark. The mark was named after the law called Fruit Products offer.

Ans : European Standards (ENs) are documents that have been ratified by one of the three European Standardization Organizations (ESOs), CEN, CENELEC or ETSI; recognized as competent in the area of voluntary technical standardization as for the EU Regulation 1025/2012.

Ans : Quality Control. A system for verifying and maintaining a desired level of quality in a product or process by careful planning, use of proper equipment, continued inspection, and corrective action as required

Ans : BEE rating is an energy efficiency standard for appliances sold in India. These star labels are issued by the Bureau of Energy Efficiency (BEE), which is an Indian government agency that falls under the Ministry of Power. Whenever you're shopping for appliances such as refrigerators, air conditioners, or geysers, you might have noticed star rating stickers on the appliances. These are called BEE star labels and they show how much electricity the appliance consumes in a year.

Ans : MSME can get a guideline through the CHAMPIONS portal regarding testing of their products in MSME – TC / TS in the selection of right specification as well as to maintain their Equipment / Instruments up to the Standard by getting calibrated from TC/TS.